Valeting Terms and Conditions - RM Valeters Ltd

 

By booking to an appointment, you are also agreeing to our Terms and Conditions

 

Job Satisfaction

All work must be inspected by the customer or by a representative of the customer before the valeter leaves the site, once the valeter has left the site, R M Valeters Ltd or the sub contracted company will consider the job completed to the customers satisfaction, unless the customer contacts R M Valeters before midnight the same day to discuss any issues with the work.

If the customer or a representative are unavailable to check the work after the valeter has completed the valet, then the customer has until midnight the same day to call R M Valeters to discuss any issues with the work, if no call regarding the valet has been received, then R M Valeters Ltd or the contracted company will consider the job completed to the customers satisfaction. After midnight the same day, if no call regarding the valet has been received, then R M Valeters Ltd or the contracted company will consider the job completed to the customers satisfaction.

Prices

The price for the work will be agreed before the job as been started, no work will be started until a price has been agreed with by both the customer and the valeter.

Weekend Work

Saturday work will have an extra £12 inc vat added on to the price

Sunday work will have an extra £18 inc vat added on to the price

Payment

Payment for services provided by R M Valeters Ltd or via a sub contracted company, will be paid in full by BAC's, Cheque or Cash via one of the below agreed time frames

Payment Time Frame

*On the day, once the job has been completed and the Valeter and customer or representative are satisfied with the work.

*At the end of the following month.

*By terms agreed before the work has begun.

Late payment will result in an extra £24 being added to the original bill per week, starting on the 7th day after the agreed payment method was agreed.

If after 4 weeks of late fees, legal action will be pursued for the full amount of the invoice plus late fees, loss of earnings due to chasing up the payment and legal costs.

Failure to pay any invoice after 60 days of the agreed payment date, will result in legal action being taken.

Cancellation/Rearrange Policy

Any Cancellation/Rearrange Fee will be at R M Valeters Discretion

 

Once an appointment has been booked, it is up to the customer to inform R M Valeters if they need to cancel or rearrange the agreed appointment time and date. 

If the customer calls to cancel or rearrange, depending on the notice given, a cancellation/ rearrange fee could be applied according to the below criteria.  

Cancellation/Rearrange Criteria

*Cancellation or rearrange of any work with a period of more than 24 hours before the agreed appointment time will result in no charge.

*Cancellation or rearrange of any work with less than 24 hours but more than 6 hours notice before the agreed appointment time will result in a charge of up to £24.

*Cancellation or rearrange of any work with less than 6 hours notice before the agreed appointment time will result in a charge of up to £36.

*Cancellation or rearrange of any work while on site or travelling to site will result in a charge of up to £48.

Payment for any cancellation must be paid within 7 days or legal action will be pursued.

Cancelation fees are subject to late fees being added to the cancelation amount.

Bad Weather Policy

Slight Rain or Snow :- The valeter will still turn up for the appointment, unless the customer calls to say otherwise, but will still have the option to rearrange when the valeter arrives at no cancellation or rearrange fee being charged.

Heavy rain, Snow or Thunderstorms: - The valeter will call the customer on the number provided when taking the booking to see if they still wish to go ahead with the booking. If the customer decides to rearrange due to the weather, no cancellation or rearrange fee will be charged.

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© 2020 R M VALETERS is a trading name of R M Valeters Ltd, a company registered in England and Wales with number 7622361 and VAT number 114 3100 81.